Delivery

UK Orders 

• UK orders are sent using DHL Express, DPD Next Day (Mainland only), Royal Mail Special Delivery Next Day, Royal Mail 1st Class Tracked and Parcel Force 24HR. Standard UK delivery is £4.95.
• We aim to dispatch items within 2 working days although most items are dispatched the same day (Monday to Friday).
• Guaranteed Next Working Day Delivery option for £8.95 (Place order before 1pm  Monday to Thursday, excludes public holidays).
• Guaranteed Saturday delivery - order before 1pm on Friday for delivery on Saturday (excluding public holidays).

** If you are not at home (or there is no one to accept the order at the requested delivery address) when your order is delivered, a card is left for you that will allow you to re-arrange your delivery time. If you provide us with a mobile number on your account you will receive a text message and email with your one hour delivery slot (when sent with DPD). If any order is returned to us uncollected, an extra delivery charge will be applicable for re-delivery.

** If you choose a delivery address different to the invoice address (e.g. a work address where the delivery can be signed for by anyone at the address), we are not responsible if the order is signed for by someone else and it goes astray. Therefore proof of delivery to the address with a signature taken by the person who delivered the order is proof that the order has been successfully delivered.

**If after receiving the despatch email with your tracking number you have not received your delivery within 3 days please contact us by email or telephone customer services on 01992 447563 to let us know so that we can find out why.  Before contacting us please track the delivery yourself.

International Orders

We provide a secure and fully insured delivery service to most International destinations via International Signed Delivery, DPD International (GeoPost), Aramex or FedEx.

International Signed For Delivery

Orders under 500 grams to outside of the UK and Ireland are dispatched by international 'signed for' delivery at a cost of £15 for Europe and £20 for the rest of the world (insurance included).

If the delivery charges costs us more than the cost quoted we will contact you for your approval to confirm any extra cost due to weight. We try to keep this charge to a minimum and will not knowingly make money on the postage.

We send by certified and insured airmail, the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you.

If the parcel is not collected by a certain date it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel. We will email you as soon as the parcel is posted.

We aim to dispatch items within 2 days although most parcels are sent the same day (Monday to Friday).

We expect most European parcels to take around 3-4 days, Rest of World around 7-9 days although we like to leave 14 days.

If you think a parcel is taking too long please contact us and we can give you the 'certified' number so you can search for it at your Post Office.

We do not charge VAT.

FedEx Express International Delivery

FedEx delivery is £15 to USA & Canada.

Deliveries by FedEx to USA and Canada are normally made within 1 to 2 working days for orders made before 2pm, Monday to Thursday.

If your order is especially heavy, we will contact you to ask you to pay for any extra costs.

NB: There may be customs duties payable as we have no control over these charges. We understand for USA at present any gift item under $200 is free of customs duties.

Please contact Us for any further information.

Aramex Priority Parcel Express

Aramex are used for all deliveries to UAE and Middle East.  This is a fully tracked service and takes 3 - 5 working days.

Delivery Charges

(calculated by order value, excluding tax)

Standard Parcel Rate

First Class Recorded Mail: Orders usually dispatched within 1 working day, and delivered in 3-5 working days. Includes insurance for order values up to £250.

Zone	Order Value	Delivery Charge
United Kingdom	All Orders	£4.95

Next Day Delivery (excludes Bank Holidays)

Guaranteed Next Working Day Delivery: Includes compensation for up to £500, online tracking and a signature required on delivery.

Saturday Delivery (For Friday Orders up to 1pm)

Guaranteed Saturday Delivery for orders placed up to 1pm on Friday (excluding public holidays): Includes compensation for up to £500, online tracking and a signature required on delivery.

International Signed For Delivery

Non UK/Ireland orders dispatched within 1 working day. Online UK tracking, delivery signature & up to £250 compensation. For Parcels > 500gr we will contact you to confirm any extra

Customer Collection

Collect from our shop at 55 High Street, Hoddesdon, Hertfordshire EN11 8TQ and pay no delivery charge.