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If you choose a delivery address different to the invoice address (e.g. a work address where the delivery can be signed for by anyone at the address), we are not responsible if the order is signed for by someone else and it goes astray. Therefore proof of delivery to the address with a signature taken by the person who delivered the order is proof that the order has been successfully delivered.
If after receiving the dispatch email with your tracking number you have not received your delivery within 3 days please contact us by email or telephone customer services on +44 (0)1992 708800 to let us know so that we can find out why. Before contacting us please track the delivery yourself.
* At our discretion, depending on the value and weight of your order, we may choose to ship with DHL or DPD.
We provide a secure and fully insured delivery service to most International destinations via International Signed Delivery, DPD International (GeoPost) or Aramex.
International Signed For Delivery
Orders under 500 grams to outside of the UK and Ireland are dispatched by international 'signed for' delivery at a cost of £8.95 for Europe and £20 for the rest of the world (insurance included).
If the delivery charges costs us more than the cost quoted we will contact you for your approval to confirm any extra cost due to weight. We try to keep this charge to a minimum and will not knowingly make money on the postage.
We send by certified and insured airmail, the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you.
If the parcel is not collected by a certain date it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel. We will email you as soon as the parcel is posted.
We aim to dispatch items within 2 days although most parcels are sent the same day (Monday to Friday).
We expect most European parcels to take around 3-4 days, Rest of World around 7-9 days although we like to leave 14 days.
If you think a parcel is taking too long please contact us and we can give you the 'certified' number so you can search for it at your Post Office.
We do not charge VAT.
DHL International Delivery
DHL delivery is £15 to USA & Canada, £20 to Europe, and £28 elsewhere.
Deliveries by DHL to USA and Canada are normally made within 1 to 2 working days for orders made before 2pm, Monday to Thursday.
If your order is especially heavy, we will contact you to ask you to pay for any extra costs.
NB: There may be customs duties payable as we have no control over these charges. We understand for USA at present any gift item under $200 is free of customs duties.
Please contact Us for any further information.
Aramex Priority Parcel Express
Aramex are used for all deliveries to UAE, Kuwait and Saudi Arabia. This is a fully tracked service and takes 3 - 5 working days. The delivery charge is £28.
(calculated by order value, excluding tax)
Standard Parcel Rate
Royal Mail Tracked 48: Orders usually dispatched within 2 working day, and delivered in 3-5 working days. Includes insurance for order values up to £250.
Next Day Delivery (excludes Bank Holidays)
Guaranteed Next Working Day Delivery: Includes compensation for up to £500, online tracking and a signature required on delivery. Applies to orders placed up to 12pm on Mondays to Thursdays.
Saturday Delivery (For Friday Orders up to 12pm)
Guaranteed Saturday Delivery for orders placed up to 12pm on Friday (excluding public holidays): Includes compensation for up to £500, online tracking and a signature required on delivery.
International Signed For Delivery
Non UK/Ireland orders dispatched within 1 working day. Online UK tracking, delivery signature & up to £250 compensation. For Parcels > 500gr we will contact you to confirm any extra
Collect from us at Unit 1 Francis Works, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT and pay no delivery charge.