Delivery

Shipping destination:
SHIPPING OPTIONS DELIVERY TIME COST NOTES
Royal Mail Standard Parcel Rate 2-3 working days £4.95 FREE for orders £150 and over
Orders usually received within 3 working days (At busy times please allow up to 7 working days)
DPD Next Day Delivery Next working day £7.99 Next working day delivery for orders placed by 12pm Monday to Thursday, excluding public holidays.
We cannot guarantee next day delivery for non-mainland postcodes. Click here for a full list.
DPD Saturday Delivery Saturday £12 For orders placed by 12pm on Friday, excludes public holidays.
  Collection (Geddings Rd, Hoddesdon) Next working day FREE Orders placed by 12pm Monday to Friday excluding public holidays, can be collected the next working day.
(From Panache Kids, Unit 1 Francis Works, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT - 8:30am-5pm Mon-Sat)
  Collection (55 High St, Hoddesdon) Next working day FREE Orders placed by 12pm Monday to Friday excluding public holidays, can be collected the next working day.
(From Panache Kids, 55 High Street, Hoddesdon, Hertfordshire EN11 8TQ - 10am-5pm Mon-Sat)
Royal Mail International Signed for Delivery Usually 7 to 9 working days £20 Please allow for up to 14 working days
DHL DHL Usually 3 to 4 working days £28  
DPD DPD Usually 3 to 4 working days £8.95 Please allow for up to 7 working days
DPD DPD Usually 3 to 4 working days £20 Please allow for up to 7 working days
DHL DHL 3 to 4 working days £20  
DHL DHL 1 to 2 working days* £15 *For orders made before 2pm, Monday to Thursday (working days)
DHL DHL 3 to 5 working days £20  

Delivery Service

At our discretion, depending on the value and weight of your order, we may choose to ship with DHL or DPD.

Delivery Charge

For heavy packages, if the delivery charge costs us more than the cost quoted we will contact you for your approval to confirm any extra cost due to weight.

We try to keep this charge to a minimum and will not knowingly make money on the postage.

Customs Duties

Please be aware that you may be liable to pay customs duties (depending on the value of your order and your country's import duty and taxes policies) as we have no control over these charges.

Delivery Charge

For heavy packages, if the delivery charge costs us more than the cost quoted we will contact you for your approval to confirm any extra cost due to weight.

We try to keep this charge to a minimum and will not knowingly make money on the postage.

Customs Duties

Please be aware that you may be liable to pay customs duties as we have no control over these charges.

We understand for USA at present any gift item under $200 is free of customs duties.

Delivery to different address?

If you choose a delivery address different to the invoice address (e.g. a work address where the delivery can be signed for by anyone at the address), we are not responsible if the order is signed for by someone else and it goes astray.

Therefore proof of delivery to the address with a signature taken by the person who delivered the order is proof that the order has been successfully delivered.

Delivery not received?

If after receiving the dispatch email with your tracking number you have not received your delivery within the above-stated delivery times for your selected shipping option, please contact us by email, or telephone customer services on +44 (0)1992 708800 to let us know so that we can find out why.

Before contacting us please check tracking on the delivery yourself.
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