About Us




Customer Services




Miscellaneous

FAQs

Can I collect my order?

Yes, when placing your order, you can select whether to collect from us at 55a High Street, Hoddesdon, EN11 8TQ, or Unit 1 Francis Works, Geddings Road, Hoddesdon, EN11 0NT. No delivery charge applies and your order can be collected the next working day (for orders placed by 12pm on the previous working day).

Can VAT be deducted from international orders?

Our childrens' clothing products do not have VAT included in pricing (as per UK law). Accessories (a very small portion of our products) do include VAT but due to their lower price and sales volume, we cannot supply these VAT-free.

How do I contact you?

If you have any questions, including delivery times, status of order already placed or product information, please contact us by telephone on 01992 708 800 (Order Enquiries), 01992 444 358 or 01992 447 563 (Shop) or click here to send us an email. Our phone lines are often very busy so please email us if you have trouble getting through.

How do I return clothing I don't want?

Please see our Returns page for information on how you can return items for free (UK orders only). 

Is it safe to order online?

Yes, it is statistically far safer to make payment to Secure sites such as ours than paying by card in shops or restaurants.

Our website is SSL protected meaning that when you place your order, all your details are encrypted before being transmitted to us. We have an 'EV' SSL (green bar SSL) which means our company has been carefully checked by Thawte to verify our identity.

 

We do NOT keep a record of your credit or debit card details (card name, number, security code, expiry dates). These are passed securely to the payment processor SagePay, or directly on PayPal's website, depending on the payment option you choose.

Our website regularly undergoes rigorous testing for security vulnerabilities and is PCI certified.

 

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