Non-Sale items purchased on our website can be returned for a refund within 14 days of the purchase by printing off and filling in the Online Returns form and returning it with the goods, provided they are returned in a re-sellable condition and odour free, which is at our discretion, with any swing tickets still attached.
Footwear must include the original shoebox in its original condition, without any postal labels (please send it inside additional packaging). Shoebox fees will be deducted from any refund when footwear is returned in a damaged shoebox or without the original shoebox.
Shipping and handling charges are not refundable. If you return a product that was part of a free or discounted delivery offer, but keep other products which ordered on their own would have attracted a full delivery charge, we will deduct the expected postage from the refund.
Refunds are processed in 1-2 working days from when the goods are received into our shop - refunded back to the original purchase method.
If you wish to exchange a product we advise that you send the goods back for a refund using the Online Returns form and order the new product through our website.
Sale goods can be returned within 14 days for a refund provided that you have first notified us by email or telephone 01992 708800 (from outside UK +44 1992 708800) within 7 days of the purchase and the goods are then returned in a re-sellable condition, which is at our discretion, with any swing tickets still attached.
In addition to this refund policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.
Free UK Returns - If you are a UK customer you can return your goods to us free of charge by printing off this label and attaching it to your parcel. When your parcel is ready, go to your local Post Office and they will send it for you free of charge. PLEASE WRITE YOUR NAME & ADDRESS ON THE BACK OF THE PARCEL and keep hold of proof of postage until you have received your refund as we can not take any responsibility for lost or damaged parcels without it. If you do not use our free returns service please ensure all parcels are sent by a recorded service.
If a purchase includes a free gift which is not included in the returned item(s), the cost of the gift will be deducted from the refund.
If delivery was free due to the value of the order and the returned items bring the value of the order below the free delivery threshold, the cost of delivery will be deducted from the refund.
Any ** FAULTY ITEMS ** returned will only be accepted if you have been given a Returns Number by us. Please email firstname.lastname@example.org photographs which clearly show the fault, and we will email you a Returns Number when authorised which should be written on the Returns form.
Your statutory rights are not affected.
Download & print the Online Returns form
Download & print the Royal Mail Free Returns Label
** PLEASE WRITE YOUR NAME & ADDRESS ON THE BACK OF THE PARCEL