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Non-Sale items purchased on our website can be returned for a refund within 14 days of the purchase by printing off and filling in the Online Returns form and returning it with the goods, provided they are returned in a re-sellable condition and odour free, which is at our discretion, with any swing tickets still attached. Please ensure your order number is written on the front of your parcel.
If you wish to exchange a product we advise that you send the goods back for a refund using the Online Returns form and order the new product through our website.
Sale goods can be returned within 14 days for a refund provided that the goods are returned in a re-sellable condition, which is at our discretion, with any swing tickets still attached.
In addition to this refund policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.
Free UK Returns - If you are a UK customer you can return your goods to us free of charge by printing off this label and attaching it to your parcel. When your parcel is ready, go to your local Post Office and they will send it for you free of charge. PLEASE WRITE YOUR NAME & ADDRESS ON THE BACK OF THE PARCEL and keep hold of proof of postage until you have received your refund as we can not take any responsibility for lost or damaged parcels without it. If you do not use our free returns service please ensure all parcels are sent by a recorded service.
Your statutory rights are not affected.
Download & print the Royal Mail Free Returns Label