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Delivery

CORONAVIRUS : The 'NEXT DAY' shipping option is currently not guaranteed to deliver the following working day (orders before 12pm) due to delivery agent disruptions, and as a result we will not consider compensation for any delays and no refunds will be given for delivery costs. We will send on the option paid for, and the agents will be doing their best under the circumstances to deliver quickly.

"Next Day" parcels WILL TAKE PRIORITY over the standard delivery option, so will still be a quicker option.

PLEASE ALSO NOTE that some delivery agents are not taking signatures for their own (and your) hygiene protection. Therefore we will not be accepting any claims for signature disputes, and it is up to you to ensure you are readily available to receive the delivery.


Shipping destination:
SHIPPING OPTIONS DELIVERY TIME COST NOTES

Delivery Charge

Please note that standard shipping charges are based on weights up to 2kg. For heavy packages, we will advise the price on the weight of your delivery. DHL measure on volumetric/weight so there may be extra charges added depending on the size of your parcel once packed. We will contact you for your approval to confirm any extra cost from shipping agents and give the options available. We try to keep this charge to a minimum and will not knowingly make money on the postage.

Please note: Any items that are returned to us because of failure to collect will be charged a return delivery fee.

Delivery Discrepancy


Any delivery queries must be reported to us within 7 days, we use CCTV at every packing station and all deliveries are weighed at checkpoints throughout the delivery, any discrepancy can be verified. After 7 days has passed we will assume your delivery is complete and no investigation will be entered into.


Delivery to different address?

If you choose a delivery address different to the invoice address (e.g. a work address where the delivery can be signed for by anyone at the address), we are not responsible if the order is signed for by someone else and it goes astray.

Therefore proof of delivery to the address with a signature taken by the person who delivered the order is proof that the order has been successfully delivered.

Delivery left in safe place

No claim will be entered into for loss when deliveries are left in your agreed safe places at your property, safe place requests are the customers liability. Please note -safe place instructions with couriers are transferable from previous arrangements, it is the customers responsibility to ensure safe place agreements are kept up to date.

If the delivery agent has sent a delivery advice email/text and you will not be home please ensure you offer delivery requests (this can be made right up until the driver arrives at the address) if you do not arrange delivery options and parcel is left in a chosen safe place by the driver this will become your responsibility as our tracking facility gives ample time to advise delivery arrangements if you will not be home. It is customer responsibility to ensure safe delivery of the parcel once we have handed to the delivery partner,.




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