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Delivery / Collection


UK "Next Day Delivery" parcels WILL HAVE PRIORITY over the "Standard Parcel Rate" option, so will be a quicker option even if your order is placed after the 12pm Mon-Thu deadline for actual next day delivery.

Some delivery agents are not taking signatures for their own (and your) hygiene protection. Therefore, we do not accept claims for signature disputes. It is up to you to ensure you are readily available to receive the delivery.

VERY IMPORTANT - Expect an email from DPD/Royal Mail about the details of your Panache delivery.  On the morning of your delivery, you will receive a second email and SMS message with an hour delivery slot, which can be anytime between 8am and 8pm.

DPD/Royal Mail only attempt delivery once, and will not return the following day.  If you are not going to be in, please use their 'leave in a safe place' or 'leave with a neighbour' option. We cannot be held responsible for failed deliveries due to these not being used.

It is customers responsibility to ensure the email and contact phone number are correct when making an order.  The courier companies use that information to advise the time and date of deliveries.

Collection is FREE. Orders placed by 12 mid-day Monday to Friday excluding public holidays, can be collected the next working day from Panache Kids, Unit 1 Francis Works, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT - 10am-4pm Mon-Fri.

Customs Duties for shipping outside the United Kingdom

Please be aware that you may be liable to pay customs duties (depending on the value of your order and your country's import duty and taxes policies) as we have no control over these charges.

We understand for the USA, at present any gift item under $800 is free of customs duties. We are not able to deliver to PO Boxes or AFPO addresses.

Delivery to the EU - Customs Duties & Government Taxes

From 1 January 2021 there are import taxes for goods being shipped to the EU from the UK due to Brexit.

Delivery to these countries may incur customs duties, and in some cases also government taxes.

Please be aware that the payment is your responsibility.

We advise checking your country's allowances before placing an order.

Any fees incurred for parcels returned to us due to unpaid fees will be deducted from your refund.

Delivery Charges

Please note that standard shipping charges are based on weights up to 2kg. For heavy packages, we will advise the price on the weight of your delivery. DHL measure on volumetric/weight so there may be extra charges added depending on the size of your parcel once packed. We will contact you for your approval to confirm any extra cost from shipping agents and give the options available. We try to keep this charge to a minimum and will not knowingly make money on the postage.

Please note: Any items that are returned to us because of failure to collect will be charged a return delivery fee.

Delivery Discrepancy

Any delivery queries must be reported to us within 5 days, we use CCTV at every packing station and all deliveries are weighed at checkpoints throughout the delivery, any discrepancy can be verified. After 5 days has passed we will assume your delivery is complete and no investigation will be entered into.

Delivery to different address?

If you choose a delivery address different to the invoice address (e.g. a work address where the delivery can be signed for by anyone at the address), we are not responsible if the order is signed for by someone else and it goes astray.

Therefore proof of delivery to the address with a signature taken by the person who delivered the order is proof that the order has been successfully delivered.

Delivery left in safe place

No claim will be entered into for loss when deliveries are left in your agreed safe places at your property, safe place requests are the customers liability. Please note - safe place instructions with couriers are transferable from previous arrangements, it is the customers responsibility to ensure safe place agreements are kept up to date.

If the delivery agent has sent a delivery advice email/text and you will not be home please ensure you offer alternate delivery requests (this can be made right up until 4 hours before the driver arrives at the address) if you do not arrange delivery options and parcel is left in a chosen safe place by the driver this will become your responsibility as our tracking facility gives ample time to advise delivery arrangements if you will not be home. It is customer responsibility to ensure safe delivery of the parcel once we have handed to the delivery partner.